All sales are final. We do not accept returns, exchanges, or refunds for reasons such as change of mind, incorrect selection, dissatisfaction with style, size, color, or any other non-defective condition.

Please review product descriptions, specifications, and sizing information carefully before placing your order.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

• The item is defective
• The item is damaged during shipping
• You received the wrong item

If, after review, we determine that the product is defective, damaged, or incorrect, we will provide a full refund or replacement at no additional cost to you.

To process your claim, we may request photos or other evidence of the issue.

Non-Returnable Items

The following items are not eligible for return or refund:

• Sale or clearance items
• Gift cards
• Personalized or custom-made products
• Personal care products
• Perishable goods
• Hazardous materials, flammable liquids, or gases

If you have questions about a specific product, please contact us before purchasing.

European Union Customers

For orders shipped to the European Union, customers may have statutory rights under applicable consumer protection laws, including the right to cancel or return certain orders within 14 days. These rights apply where required by law and cannot be limited by this policy.

Refund Processing for Approved Claims

If your claim for a defective, damaged, or incorrect item is approved, your refund will be issued to your original payment method within 10 business days after approval. Please note that banks and credit card providers may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at sntea2004@gmail.com.